Shipping Policy
Shipping Policy
Thank you for shopping with Havomi.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. Please review the information below before placing your order.
1. Order Processing Time
Orders are usually processed within 1–3 business days after payment has been successfully confirmed.
Orders are generally processed Monday through Friday, excluding weekends and public holidays.
Processing time begins after payment confirmation and does not include shipping or delivery time.
During holidays, promotional events, product launches, or periods of high order volume, processing may take slightly longer.
If additional information is needed to process your order, we may contact you using the email address or phone number provided at checkout.
2. Shipping Rates
Our standard shipping rates are:
Standard Shipping: $4.99
Free Standard Shipping: Available on qualifying orders over $39
Shipping charges, if applicable, will be displayed at checkout before payment is completed.
The free shipping threshold is calculated after discounts and promotional codes have been applied, unless otherwise stated.
Shipping promotions may be changed or discontinued at any time. Orders already completed will not be affected by later changes.
3. Estimated Delivery Time
Estimated delivery time is generally:
7–15 business days after the order has been processed and shipped.
The total estimated time from order placement to delivery is usually:
Processing Time: 1–3 business days
Shipping Time: 7–15 business days
Delivery estimates are provided for reference and are not guaranteed.
Delivery may take longer because of:
- Carrier delays
- Severe weather
- Public holidays
- Peak shopping periods
- Transportation interruptions
- Address verification issues
- Remote delivery locations
- Events outside our reasonable control
Business days do not include weekends or public holidays.
4. Shipping Destinations
Available shipping destinations will be shown during checkout.
If your address is not accepted at checkout, shipping may not currently be available to that location.
Certain remote locations, military addresses, PO boxes, or restricted regions may have limited shipping options or require additional delivery time.
5. Order Confirmation
After placing an order, you should receive an order confirmation email.
Please review the confirmation carefully and make sure the following information is correct:
- Customer name
- Shipping address
- Email address
- Telephone number
- Products ordered
- Product sizes, colors, and variations
- Order quantity
If you do not receive an order confirmation, please check your spam or junk email folder.
You may also contact us at:
Email: angiekiki77@gmail.com
6. Shipping Confirmation and Tracking
Once your order has shipped, you may receive a shipping confirmation email containing a tracking number or tracking link.
Tracking information may take 2–5 business days to update after the shipping confirmation has been issued.
A temporary delay in tracking updates does not necessarily mean that the package has stopped moving.
Some shipping partners may not provide updates at every stage of transit.
If your tracking information has not updated for an extended period, please contact us and include your order number.
7. Multiple Packages
Some orders may be shipped in more than one package.
Products from the same order may arrive separately because of:
- Product availability
- Package size
- Shipping carrier requirements
- Fulfillment arrangements
If your order is divided into multiple shipments, you may receive separate tracking information for each package.
You will not be charged additional shipping fees solely because an order is shipped in multiple packages.
8. Shipping Address
Customers are responsible for providing a complete, accurate, and deliverable shipping address.
Please include all necessary information, such as:
- Full recipient name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
- Telephone number
Havomi is not responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or undeliverable information provided by the customer.
9. Address Changes
If you notice an error in your shipping address, contact us as soon as possible at:
Email: angiekiki77@gmail.com
Please include your order number and the correct address.
We will try to update the address, but address changes cannot be guaranteed after an order has entered processing or has been shipped.
Once a package has been transferred to the carrier, we may not be able to redirect or change the delivery address.
Customers may be responsible for additional shipping charges caused by an incorrect address.
10. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
Email: angiekiki77@gmail.com
Please include your order number and requested change.
We will make reasonable efforts to assist, but changes and cancellations are not guaranteed after processing has begun.
Once an order has shipped, it cannot be canceled. After delivery, an eligible return may be requested according to our Return & Refund Policy.
11. Shipping Delays
Delivery times are estimates and may be affected by events outside our reasonable control.
If we determine that an order cannot be shipped within the communicated timeframe, we may contact you with:
- An updated estimated shipping date
- The option to accept the delay
- The option to cancel the unshipped order and receive a refund, where applicable
Please make sure the email address provided at checkout is accurate so that we can contact you regarding important order updates.
12. Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, please first:
- Check around the delivery location
- Check your mailbox, porch, garage, or side entrance
- Ask household members or neighbors
- Check with the front desk, mailroom, or property manager
- Contact the shipping carrier
- Allow up to 48 hours, as some carriers may mark packages delivered shortly before final delivery
If the package still cannot be located, contact us at:
Email: angiekiki77@gmail.com
Please include:
- Your order number
- Tracking number
- Delivery address
- Any information provided by the carrier
We will review the tracking information and assist with the carrier investigation where reasonably possible.
A tracking status marked as delivered does not automatically qualify an order for a refund or replacement. Each case will be reviewed based on the available delivery records and circumstances.
13. Lost Packages
If a package appears to be lost in transit, please contact us with your order number and tracking information.
We may need to contact the shipping carrier and allow reasonable time for an investigation.
After reviewing the available information, we may provide an appropriate solution, which may include:
- A replacement
- A refund
- Another reasonable resolution
The available solution will depend on the circumstances, tracking information, carrier investigation, product availability, and applicable requirements.
14. Damaged Packages
Please inspect your package and products as soon as possible after delivery.
If your order arrives damaged, contact us within 7 days after delivery at:
Email: angiekiki77@gmail.com
Please include:
- Your order number
- Clear photos of the shipping package
- Clear photos of the shipping label
- Photos or videos showing the damaged product
- Photos of all items received
- A brief description of the issue
Please keep the product, packaging, shipping label, accessories, and damaged parts until the case has been reviewed.
After reviewing the information, we may offer a replacement, refund, partial refund, or another reasonable solution.
15. Incorrect or Missing Products
If your order contains an incorrect product or is missing an item, contact us within 7 days after delivery.
Please include:
- Your order number
- Photos of all products received
- Photos of the shipping package and label
- A description of the missing or incorrect product
We will review the order and shipping information before providing a solution.
16. Refused, Unclaimed, or Undeliverable Packages
Packages may be returned to the sender if they are:
- Refused by the recipient
- Not collected from the carrier
- Sent to an incorrect or incomplete address
- Undeliverable after repeated delivery attempts
If a package is returned because of information provided by the customer, the customer may be responsible for:
- Original shipping charges
- Return shipping charges
- Reshipping fees
- Other reasonable carrier costs
If you would like the package shipped again, additional shipping charges may apply.
If the delivery failure resulted from our error, we will review the case and provide an appropriate solution.
17. Pet Product Orders
Some pet products may be packaged separately to help protect their shape, materials, accessories, or other components during shipping.
Before allowing a pet to use a delivered product, please:
- Remove all shipping and packaging materials
- Check that all parts are included
- Inspect the product for damage
- Follow the included instructions
- Keep plastic bags, straps, fasteners, and small packaging parts away from pets
Do not allow your pet to use a product that appears damaged or unsafe.
18. Taxes and Additional Charges
Applicable sales taxes may be calculated and collected during checkout based on the delivery address and applicable requirements.
Any additional charges required by local authorities or delivery providers, where applicable, are not included unless they are shown during checkout.
Havomi does not control fees charged directly by banks, card issuers, payment providers, or local authorities.
19. Promotional Shipping Offers
Free shipping or discounted shipping promotions may be subject to:
- Minimum order values
- Eligible products
- Eligible delivery locations
- Promotion dates
- Additional promotional terms
If part of an order is canceled or refunded, the order may no longer qualify for the original shipping promotion.
Where permitted, the refund amount may be adjusted to reflect the shipping terms that applied to the remaining order.
20. Contact Us
If you have questions about shipping, tracking, delivery, damaged packages, or missing products, please contact us at:
Email: angiekiki77@gmail.com
Website: havomi.com
Please include your order number whenever possible so that we can assist you more efficiently.