Contact Us

Contact Us

Thank you for visiting Havomi.

We are here to help with questions about your order, shipping, delivery, returns, refunds, payments, or pet product information.

Customer Support

Email:
angiekiki77@gmail.com

Response Time:
We usually reply within 1–3 business days.

Business Days:
Monday through Friday, excluding weekends and public holidays.

When Contacting Us About an Order

To help us assist you more efficiently, please include:

- Your full name
- Your order number
- The email address used at checkout
- A short description of your question or issue
- Clear photos or videos, if the product is damaged, defective, incomplete, or incorrect
- Your tracking number, if your question is related to delivery

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will try to help, but changes and cancellations cannot be guaranteed after an order has entered processing or has been shipped.

Shipping and Delivery Support

Please contact us if:

- Your tracking information has not updated for an extended period
- Your package appears delayed or lost
- Tracking shows delivered, but you cannot locate the package
- Your shipping address needs correction
- You received an incomplete or incorrect order

Please include your order number and tracking information whenever available.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days after delivery.

Please include:

- Your order number
- Clear photos of the product
- Photos of the shipping package
- A photo of the shipping label
- A short description of the issue

Please keep the product, packaging, accessories, and shipping label until we have reviewed your request.

Returns and Refunds

Return requests must be submitted according to our Return & Refund Policy.

Please do not send any product back before contacting us and receiving return instructions.

Pet Product Questions

If you have a question about product size, materials, features, care instructions, or general use, please include the product name or product page link in your message.

Please choose products based on your pet’s size, age, behavior, and individual needs.

Information provided by our customer support team is for general product guidance only and is not a substitute for professional veterinary advice.

Email Safety

Havomi will never ask you to send your complete credit card number, payment password, or account password by email.

Please do not include sensitive payment or login information in your message.

Contact Information

Havomi Customer Support

Email:
angiekiki77@gmail.com

Website:
havomi.com

We appreciate your patience and will respond as soon as possible.