Privacy Policy

Privacy Policy

Havomi respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Havomi (“Havomi,” “we,” “us,” or “our”) collects, uses, and shares information when you visit havomi.com, place an order, create an account, subscribe to emails, contact customer support, or otherwise use our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal and Contact Information

- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Account login information

Order and Transaction Information

- Products viewed, added to cart, or purchased
- Product options, quantities, and order history
- Shipping and delivery information
- Returns, refunds, replacements, and cancellations
- Discount codes and promotional activity
- Payment status and transaction information

Payment Information

Payments are processed by third-party payment providers.

Havomi does not directly store complete credit card or debit card numbers entered through third-party payment services.

We may receive limited payment-related information, such as payment status, payment method, billing address, transaction reference number, or the last digits of a payment card.

Device and Website Activity Information

When you visit our website, we or our service providers may automatically collect:

- IP address
- Browser type
- Device type
- Operating system
- Approximate location based on IP address
- Referring website or advertisement
- Pages and products viewed
- Search, cart, checkout, and purchase activity
- Date and time of visits
- Cookie identifiers and similar online identifiers

Customer Service and Submitted Content

We may collect information you provide through:

- Customer service emails and messages
- Product questions
- Return or refund requests
- Reviews, ratings, photos, videos, or comments
- Surveys, feedback, and promotional entries

Please do not include payment card numbers, passwords, private addresses, or other sensitive information in reviews or public content.

2. How We Use Your Information

We may use personal information to:

- Process and fulfill orders
- Confirm and manage payments
- Arrange shipping and delivery
- Send order and tracking updates
- Process returns, refunds, and replacements
- Respond to customer service requests
- Create and manage customer accounts
- Save shopping cart and website preferences
- Improve our website, products, and services
- Understand how visitors use our website
- Prevent fraud and unauthorized transactions
- Protect our customers, website, and business
- Send promotional emails when permitted
- Personalize content and product recommendations
- Measure and improve advertising performance
- Comply with legal, accounting, tax, and regulatory requirements
- Enforce our Terms of Service and other policies

3. Cookies and Similar Technologies

Havomi and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

- Keep the website functioning
- Remember shopping cart contents
- Maintain account sessions
- Remember website preferences
- Support secure checkout
- Analyze website traffic and performance
- Understand product interest and shopping activity
- Measure advertising results
- Display relevant advertisements
- Detect fraud and security risks

Cookies may include:

Essential Cookies

These cookies support important website functions, including shopping carts, checkout, account login, order processing, and security.

Analytics Cookies

These cookies help us understand website traffic, page performance, and how visitors interact with our website.

Advertising Cookies

These cookies may help us measure advertisements, build advertising audiences, and display advertisements that may be more relevant to visitors.

Preference Cookies

These cookies remember selections such as language, currency, region, or other website preferences.

You may manage cookies through your browser settings or through any cookie preference tool available on our website.

Disabling certain cookies may affect shopping cart, checkout, login, or other website functions.

4. Advertising and Analytics

We may use advertising, analytics, and social media services to understand website activity and measure or improve our marketing.

These providers may collect or receive information such as:

- IP address
- Device and browser identifiers
- Cookie identifiers
- Products and pages viewed
- Shopping cart and checkout activity
- Purchases
- Advertising interactions

These providers process information according to their own privacy policies.

Depending on applicable privacy law, certain advertising activities may be considered sharing personal information or processing information for targeted advertising.

5. How We Share Information

We may share information with trusted service providers that help operate our business.

These may include:

Payment Providers

To authorize transactions, prevent fraud, process payments, and issue refunds.

Shipping and Fulfillment Providers

To prepare, ship, track, and deliver orders.

Website and Technology Providers

To host, maintain, secure, and improve our website.

Analytics and Advertising Providers

To understand website performance, measure advertisements, and improve marketing.

Email and Customer Service Providers

To send communications and respond to customer requests.

Fraud Prevention and Security Providers

To detect suspicious activity and protect transactions and accounts.

Professional Advisers

We may share information with accountants, lawyers, insurers, auditors, or consultants when reasonably necessary.

Legal Authorities

We may disclose information when required to comply with applicable law, court orders, legal processes, or lawful government requests.

Business Transfers

If Havomi is involved in a merger, acquisition, financing, reorganization, or sale of business assets, information may be transferred as part of that transaction.

6. Sale and Sharing of Personal Information

Havomi does not sell personal information in exchange for money.

We may share online identifiers and website activity with analytics, advertising, or social media providers as described in this Privacy Policy.

Depending on your location, applicable privacy law may give you the right to opt out of certain sharing or targeted advertising activities.

You may submit a request by contacting:

Email: angiekiki77@gmail.com

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on:

- Order fulfillment and delivery
- Customer service needs
- Return and refund periods
- Fraud prevention and account security
- Tax, accounting, and legal obligations
- Dispute resolution
- Enforcement of our agreements and policies

When information is no longer reasonably needed, we may delete or anonymize it, unless continued retention is required by law.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

- Secure website connections
- Restricted access to customer information
- Account authentication
- Third-party payment processing
- Fraud monitoring and security tools

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You are responsible for keeping your account password and login details confidential.

Please contact us promptly if you believe your account or personal information has been compromised.

9. Your Privacy Rights

Depending on where you live and which laws apply, you may have the right to:

- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of personal information
- Request a copy of certain personal information
- Request information about how your data is used or shared
- Opt out of certain targeted advertising activities
- Opt out of certain sales or sharing of personal information
- Withdraw consent where processing is based on consent
- Exercise privacy rights without unlawful discrimination

These rights may be subject to legal exceptions.

For example, we may retain information needed to:

- Complete an order
- Process a return or refund
- Detect fraud
- Protect website security
- Maintain required business records
- Comply with legal obligations
- Resolve disputes

To submit a privacy request, contact:

Email: angiekiki77@gmail.com

Please include your name, the email address associated with your account or order, and a description of your request.

We may need to verify your identity before completing the request.

10. Email and Marketing Choices

You may unsubscribe from promotional emails by clicking the unsubscribe link included in the email.

You may also contact us at:

Email: angiekiki77@gmail.com

Even after unsubscribing from promotional emails, we may continue to send non-promotional communications relating to:

- Orders
- Payments
- Shipping and tracking
- Returns and refunds
- Account security
- Customer service
- Important website or policy updates

11. Children’s Privacy

Havomi is a general-audience shopping website intended for adults purchasing pet products.

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact:

Email: angiekiki77@gmail.com

If we determine that personal information was collected from a child in a manner not permitted by law, we will take reasonable steps to delete it.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, shipping services, tracking pages, or social media platforms.

Third-party services operate under their own terms and privacy policies.

Havomi is not responsible for the content, security, availability, or privacy practices of third-party websites and services.

We encourage you to review their policies before providing personal information.

13. Reviews and Public Content

If you submit a product review, rating, photo, video, comment, or other public content, the information you choose to include may be visible to other website visitors.

Please do not include:

- Payment card information
- Passwords
- Home addresses
- Private phone numbers
- Sensitive personal information
- Information about another person without permission

Submitted content may be used according to our Terms of Service.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, business practices, or legal requirements change.

The updated policy will be posted on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a privacy request, please contact us at:

Email: angiekiki77@gmail.com

Website: havomi.com