Return & Refund Policy

Return & Refund Policy

Thank you for shopping with Havomi.

We want you and your pet to be satisfied with your purchase. Please review this Return & Refund Policy carefully before placing an order.

1. 30-Day Return Policy

We accept eligible return requests submitted within 30 days after the order is marked as delivered.

To qualify for a return, the product must be:

- Unused and unworn
- Clean and free from pet hair, odors, stains, saliva, or other signs of use
- In its original condition
- In its original packaging
- Returned with all accessories, parts, manuals, tags, and packaging materials
- Accompanied by valid proof of purchase

Products that have been used, washed, worn, damaged, altered, assembled incorrectly, or exposed to a pet may not be eligible for return unless the product arrived damaged, defective, or incorrect.

Submitting a return request does not automatically guarantee approval. All returns are subject to review and inspection.

2. How to Request a Return

To request a return, contact us at:

Email: angiekiki77@gmail.com

Please include:

- Your full name
- Your order number
- The email address used at checkout
- The product you wish to return
- The reason for the return
- Clear photos or videos when the product is damaged, defective, incomplete, or incorrect

After reviewing your request, we will provide return instructions and, when approved, the appropriate return address.

Please do not send any product back before receiving return authorization and instructions from us.

Returns sent without authorization, sent to an incorrect address, or returned without sufficient identifying information may be delayed, refused, or unable to be processed.

3. Return Shipping Costs

If you are returning an eligible product because you changed your mind, selected the wrong size or variation, no longer want the product, or provided incorrect order information, you are responsible for return shipping costs.

Original shipping fees are generally non-refundable for change-of-mind returns.

If the product arrived damaged, defective, incomplete, or materially different from what you ordered because of our error, we will review the case and may provide:

- A replacement
- A refund
- A partial refund
- Another appropriate solution
- Return shipping instructions where a return is required

Please do not purchase return postage or send the product back until we confirm how the case will be handled.

4. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it is delivered.

If you receive a product that is damaged, defective, incomplete, or incorrect, contact us within 7 days after delivery.

Email: angiekiki77@gmail.com

Please provide:

- Your order number
- A description of the issue
- Clear photos of the full product
- Close-up photos or videos showing the problem
- Photos of the shipping package and shipping label
- Photos of all items received, when applicable

Do not discard the product, packaging, shipping label, accessories, or damaged parts until the claim has been reviewed.

After reviewing the information, we may offer a replacement, refund, partial refund, or another reasonable solution.

Minor differences in color caused by lighting, photography, screen settings, or manufacturing batches are not normally considered defects.

Small measurement variations caused by manual measurement or normal manufacturing tolerances are also not normally considered defects.

5. Pet Product Hygiene and Safety

For hygiene and safety reasons, certain pet products cannot be returned after they have been opened, used, worn, washed, tested on a pet, or exposed to pet hair, saliva, waste, food, water, odors, or other contamination.

This may include:

- Feeding and drinking products
- Grooming and cleaning products
- Pet beds, blankets, mats, and cushions
- Pet clothing, harnesses, collars, and wearable accessories
- Pet toys and chew products
- Litter-related products
- Waste-cleaning products
- Personal care or hygiene-related pet products
- Other products that cannot reasonably be resold after contact with a pet

These restrictions do not remove any rights you may have when a product arrives damaged, defective, incomplete, or incorrect.

6. Non-Returnable Products

The following products are generally not eligible for return:

- Products returned more than 30 days after delivery
- Used, worn, washed, or altered products
- Products showing pet hair, saliva, stains, odors, bite marks, scratches, or other signs of use
- Products damaged through misuse, neglect, improper installation, incorrect assembly, or failure to follow instructions
- Products missing original packaging, parts, accessories, labels, or manuals
- Opened hygiene-related products that cannot safely be resold
- Opened or used consumable products
- Personalized, customized, or made-to-order products
- Gift cards
- Products clearly marked “Final Sale” before purchase
- Free gifts or promotional items, unless defective
- Products purchased from another seller or website

If a returned product does not meet the eligibility requirements, we may decline the return or reduce the refund to account for missing parts, damage, or loss of value where permitted.

7. Return Packaging and Tracking

You are responsible for packing returned products securely.

We recommend:

- Using the original shipping box when possible
- Including all product parts and accessories
- Using a trackable shipping service
- Keeping your shipping receipt and tracking number

Havomi is not responsible for returns that are lost, damaged, delayed, or delivered to the wrong address because the customer did not follow the provided return instructions.

A return is not considered received until it arrives at the approved return location.

8. Return Inspection

After an authorized return is received, we will inspect the product and notify you whether the refund has been approved.

The inspection may verify:

- Product condition
- Signs of use or pet contact
- Original packaging
- Included accessories and parts
- Order information
- Reason for return

If the return is approved, the refund will be issued according to the terms below.

If the return does not meet the requirements, we may decline the refund and contact you with additional information.

9. Refunds

Approved refunds are issued to the original payment method used for the order.

Once approved, we will initiate the refund as promptly as reasonably possible.

After the refund is submitted, your bank, credit card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.

Processing times are controlled by the payment provider and may vary.

Shipping charges, currency conversion fees, international transaction fees, and fees charged directly by your bank or payment provider may not be refundable by Havomi.

If you have not received an approved refund after allowing sufficient processing time, please contact your bank or payment provider first and then contact us at:

angiekiki77@gmail.com

10. Partial Refunds

In certain situations, a partial refund may be offered, including when:

- A product is returned with missing packaging
- Accessories or parts are missing
- The product shows signs of handling or use
- The product has been damaged after delivery
- Only part of a multi-item order is affected
- The issue does not prevent normal use of the product

Any partial refund will be determined based on the circumstances of the case and applicable law.

11. Exchanges

We do not guarantee direct exchanges because product availability may change.

When an exchange is approved, we may ask you to return the original product and place a new order for the preferred product, size, color, or variation.

Any price difference, shipping fee, or return cost may be the customer’s responsibility unless the exchange is required because of our error.

12. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at:

angiekiki77@gmail.com

Please include your order number and the requested change.

We will try to assist, but we cannot guarantee that an order can be changed or canceled after it has entered processing, fulfillment, or shipping.

If the order has already been shipped, it cannot be canceled. You may request an eligible return after delivery under this policy.

Changing a shipping address after an order has been placed is not guaranteed.

13. Unfulfilled or Delayed Orders

If we cannot fulfill an order, we may cancel the affected product or order and issue a refund to the original payment method.

If shipment is delayed beyond the communicated timeframe, we may contact you with an updated estimate and available options.

Where required by applicable law, you may cancel an unshipped order and receive a prompt refund.

14. Refused and Undeliverable Packages

If a package is refused, unclaimed, or returned because of an incorrect, incomplete, or undeliverable address provided by the customer, any refund may be reduced by:

- Original shipping charges
- Return shipping charges
- Carrier fees
- Other reasonable costs caused by the failed delivery

If the delivery issue resulted from our error, we will review the case and provide an appropriate solution.

15. Missing or Stolen Packages

If tracking shows that a package was delivered but you cannot locate it, please:

- Check around the delivery location
- Ask household members or neighbors
- Check with the front desk, mailroom, or property manager
- Contact the shipping carrier

Please contact us promptly if the package still cannot be found.

We will review the tracking information and assist with the carrier investigation where reasonably possible.

A carrier’s delivered status does not automatically qualify an order for a refund, but each case will be reviewed based on the available evidence and applicable law.

16. Promotional Items and Free Gifts

If a purchase included a free gift, bundle discount, or promotional product, returning part or all of the order may affect the promotional value.

We may require the free gift to be returned or adjust the refund to account for the promotion, where permitted and clearly applicable.

Free gifts are not redeemable for cash.

17. Chargebacks and Payment Disputes

Please contact us before opening a payment dispute so we have an opportunity to review and resolve the issue.

Submitting a chargeback does not replace the return process when a product has been delivered and is eligible for return.

We may provide order, payment, tracking, delivery, and communication records to the payment provider when responding to a dispute.

Nothing in this section limits any rights available to you under applicable law or through your payment provider.

18. Policy Abuse

We reserve the right to refuse returns or take reasonable action when we identify suspected:

- Return fraud
- False damage claims
- Repeated abuse of the return policy
- Product switching
- Use of another customer’s order information
- Unauthorized payment activity
- Intentional damage to products

Any decision will be based on available records and applicable law.

19. Your Legal Rights

This policy does not limit consumer rights that cannot legally be excluded or restricted.

If applicable law provides rights that are more favorable than this policy, those legal rights will apply.

20. Contact Us

For questions about returns, refunds, cancellations, damaged products, or incorrect orders, please contact:

Email: angiekiki77@gmail.com

Website: havomi.com

Please include your order number whenever possible so we can assist you more efficiently.