Return & Refund Policy

Return & Refund Policy

Thank you for shopping with Havomi.

We want you to be satisfied with your purchase. Please read our return and refund policy carefully before making a purchase.

30-Day Return Policy

We accept return requests within 30 days after your order is delivered.

To be eligible for a return, the item must be:
- Unused
- In its original condition
- In its original packaging
- With all accessories, parts, and packaging materials included

Items that are used, damaged by the customer, missing parts, or not in original condition may not be eligible for a return.

How to Request a Return

To request a return, please contact us at:

angiekiki77@gmail.com

Please include:
- Your order number
- The email address used at checkout
- The reason for the return
- Photos or videos if the item is damaged, defective, or incorrect

Please do not send any items back before contacting us and receiving return instructions.

Return Shipping

Unless the item is defective, damaged, or incorrect due to our error, customers are responsible for return shipping costs.

Original shipping fees are non-refundable unless the return is caused by our error.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:

angiekiki77@gmail.com

Please include clear photos or videos showing the issue. After reviewing your case, we may offer a replacement, refund, or other suitable solution.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please note that it may take several business days for the refund to appear on your account, depending on your bank or payment provider.

Non-Returnable Items

The following items may not be eligible for return:
- Used items
- Items damaged by misuse or improper handling
- Items without original packaging
- Clearance or final sale items, if clearly marked as final sale
- Personal care or hygiene-related items that have been opened or used

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

If the order has already been processed or shipped, we may not be able to cancel it.

Contact

For return and refund questions, please contact us at:

angiekiki77@gmail.com